The Terms and Conditions below govern the relationship between you, the passenger, and us, COT. By booking a trip, you agree to be bound by these Terms and Conditions, please be sure to carefully read these terms and make sure you understand and accept these Terms and Conditions.
| Cancellation Refunds
| Alteration of Itinerary
| Travel Document
| Medical Issues
| Complaints and Claims
1) Upon receiving your booking request, one of COT experienced travel consultants will start to assist you in building a pleasant travel plan according to your special requirements and interests within 23.5 hours.
2) Upon the receipt of a non-refundable deposit of $50 - $150 (according to different tour plan) per person from you, we'll secure your reservation and process your final booking immediately.
3) It is highly recommended that your tour reservation be made 30 days prior to the actual traveling date. A full payment by credit card is required 15 days prior to your actual arrival date.
4) When your booking is confirmed, we will send you a confirmation letter informing you with the proposed flights, hotels, and tours in details. If any conditions should change after the confirmation, COT reserves the right to make changes and provide you with the similar alternative options.
We accept three ways of payment:
1) credit card; 2) wire transfer (bank transfer); 3) Western Union transfer.
Detailed payment guide will be sent to you via email by your travel consultant.
We would feel sorry if you decided to cancel your trip to China, however we realize that the majority do so out of necessity. If you must cancel your trip, please submit your cancellation in written form. Cancellation refunds will be calculated as of the date we receive your written cancellation.
All payments for travel services not provided to the passenger shall be refunded in accordance with these Terms and Conditions and in accordance with COT's cancellation policy. In this event, we will refund any payment made to COT less any cancellation fee that is applicable within 14days of our receipt of your written cancellation request.
The cancellation fee will be calculated as follows:
No less than 30 days before departure: $50 per person
30 to 15 days before departure: $150 per person
14 to 7 days before departure: 50% of the full payment per person
6 to 0 days before departure: 100% of the full payment per person
Traveler substitutions are considered reservation cancellations and are subject to the above cancellation fees.
After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.
Alteration of Itinerary
Before your booking is confirmed, alterations to your itinerary are happily processed free of charge, because providing the best tour possible for you is our goal. However, alterations after you have received your booking confirmation letter will incur a fee of $25.00 per request, and changes to departure date or destination may incur cancellation fees. All changes are subject to availability and cannot be guaranteed.
COT reserves the right to modify the itinerary of your tour if air schedule or surface transportation changes, and/or events beyond its control make such alterations necessary. In this event, any of the increase or reduction of the tour cost will be calculated and charged/ refunded accordingly. If it is you who request the changes to your tour, then you will be required to pay any additional cost in advance.
A valid passport and necessary visas or permits are required for you traveling on our programs. All such documentation is the sole responsibility of yours, though your travel consultant may assist you in applying for the necessary travel documentation upon your request. COT accepts no responsibility or liability whatsoever for your failure to obtain appropriate documentation.
According to the regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg (44pounds) for the economy class, 30kg (66pounds) for the business class, and 40kg (88pounds) for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of yours. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition which may require professional attention during the trip or may require the use of special equipment. If you require a wheelchair, you must provide your own small, collapsible wheelchair. Certain features, and certain trips, are not wheelchair-accessible. We cannot guarantee any wheelchair assistance or accessibility in international destinations. COT reserves the right to decline any trip participant whose condition, in our opinion, may affect the health, safety or enjoyment of other participants.
We cannot accommodate women past their sixth month of pregnancy.
You should take into account all international travel risks and familiarize yourselves with health requirements applicable to the areas you intend to visit. You are solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries you are going to visit or transit.
Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal in case that the very high altitude have the possible effects on certain people.
COT tour packages include China Life Tourist Accident/Casualty Insurance up to a maximum of $24,000 provided free of charge as part of our package. However, we still highly recommend that you purchase full coverage travel insurance from your country of origin. Insurance provided by COT is not applicable where only hotel or flight booking are purchased through COT.